Question 1

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for most items, provided they are unused, in original condition and packaging, and eligible for resale. Customers are responsible for return shipping costs. A restocking fee of up to 15% may apply depending on the item's condition. Custom or specially manufactured items, used/damaged items, and opened consumable items cannot be returned.

Question 2

How long does order processing and shipping take?

Accepted Answer

Most orders are processed within 1-3 business days. Processing times may be longer during peak seasons or for orders requiring special handling. Shipping costs and delivery times are calculated at checkout based on weight, dimensions, and destination. We offer standard, expedited, and express shipping options from trusted carriers.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Please note that international shipments may be subject to customs duties, taxes, and brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and, if applicable, will be collected upon delivery. While MACHALLY does its best to ensure timely shipping, we kindly remind customers that customs clearance may occasionally cause delays beyond our control.

Question 4

What payment methods do you accept?

Accepted Answer

We accept digital payments (Apple Pay, Google Pay), PayPal, credit/debit cards (Visa, Mastercard, American Express, Discover), and bank transfers (Telegraphic Transfer/TT). TT payment is exclusively available for verified B2B customers who have completed business registration verification and credit assessment.

Question 5

What warranty do MACHALLY products have?

Accepted Answer

MACHALLY warrants that products will be free from defects in materials and workmanship under normal use for the period specified in product documentation. The warranty does not cover normal wear and tear, misuse, abuse, improper application, damage from accidents, modifications, unauthorized repairs, or products used beyond their specified parameters.

Question 6

How can I contact customer support?

Accepted Answer

You can reach us via email at support@machally.com, through our contact form on the website, or via WhatsApp for direct chat. We respond to all inquiries as quickly as possible and are here to help with product questions, order issues, and technical support.

SKU	Price	Total	Type	D (mm)	L (mm)	T	FIG
NT-ER8A	$2	$0	ER8A	13.5	11	M10*0.75P	Fig.1
NT-ER11A	$2	$0	ER11A	19	11.3	M14*0.75P	Fig.1
NT-ER16A	$2	$0	ER16A	28	17.5	M22*1.5P	Fig.1
NT-ER20A	$2	$0	ER20A	34	19	M25*1.5P	Fig.1
NT-ER8M	$2	$0	ER8M	12	11	M10*0.75P	Fig.2
NT-ER11M	$2	$0	ER11M	16	12	M13*0.75P	Fig.2
NT-ER16M	$2	$0	ER16M	22	18	M19*1.0P	Fig.2
NT-ER20M	$2	$0	ER20M	28	19	M24*1.0P	Fig.2
NT-ER25M	$3	$0	ER25M	35	20	M30*1.0P	Fig.2
NT-ER16UM	$3	$0	ER16UM	32	17	M22*1.5P	Fig.3
NT-ER20UM	$3	$0	ER20UM	35	19	M25*1.5P	Fig.3
NT-ER25UM	$3	$0	ER25UM	42	20	M32*1.5P	Fig.3
NT-ER32UM	$3	$0	ER32UM	50	22.5	M40*1.5P	Fig.3
NT-ER40UM	$5	$0	ER40UM	63	25.5	M50*1.5P	Fig.3
NT-ER50UM	$12	$0	ER50UM	78	35.5	M64*2.0P	Fig.3
NT-ER11MS	$3	$0	ER11MS	16	11.3	M13*0.75P	Fig.4
NT-ER16MS	$3	$0	ER16MS	22	17	M19*1.0P	Fig.4
NT-ER20MS	$3	$0	ER20MS	28	19	M24*1.0P	Fig.4
NT-ER25MS	$4	$0	ER25MS	35	23	M30*1.0P	Fig.4
NT-GER16	$3	$0	GER16	30	23	M19*1.0P	Fig.5
NT-GER20	$3	$0	GER20	35	25	M24*1.0P	Fig.5
NT-GER25	$3	$0	GER25	40	26	M30*1.0P	Fig.5
NT-GER32	$4	$0	GER32	50	30	M40*1.5P	Fig.5

SKU	Price	Total	Type	D (mm)	L (mm)	T	FIG
NT-ER8A	$2	$0	ER8A	13.5	11	M10*0.75P	Fig.1
NT-ER11A	$2	$0	ER11A	19	11.3	M14*0.75P	Fig.1
NT-ER16A	$2	$0	ER16A	28	17.5	M22*1.5P	Fig.1
NT-ER20A	$2	$0	ER20A	34	19	M25*1.5P	Fig.1
NT-ER8M	$2	$0	ER8M	12	11	M10*0.75P	Fig.2
NT-ER11M	$2	$0	ER11M	16	12	M13*0.75P	Fig.2
NT-ER16M	$2	$0	ER16M	22	18	M19*1.0P	Fig.2
NT-ER20M	$2	$0	ER20M	28	19	M24*1.0P	Fig.2
NT-ER25M	$3	$0	ER25M	35	20	M30*1.0P	Fig.2
NT-ER16UM	$3	$0	ER16UM	32	17	M22*1.5P	Fig.3
NT-ER20UM	$3	$0	ER20UM	35	19	M25*1.5P	Fig.3
NT-ER25UM	$3	$0	ER25UM	42	20	M32*1.5P	Fig.3
NT-ER32UM	$3	$0	ER32UM	50	22.5	M40*1.5P	Fig.3
NT-ER40UM	$5	$0	ER40UM	63	25.5	M50*1.5P	Fig.3
NT-ER50UM	$12	$0	ER50UM	78	35.5	M64*2.0P	Fig.3
NT-ER11MS	$3	$0	ER11MS	16	11.3	M13*0.75P	Fig.4
NT-ER16MS	$3	$0	ER16MS	22	17	M19*1.0P	Fig.4
NT-ER20MS	$3	$0	ER20MS	28	19	M24*1.0P	Fig.4
NT-ER25MS	$4	$0	ER25MS	35	23	M30*1.0P	Fig.4
NT-GER16	$3	$0	GER16	30	23	M19*1.0P	Fig.5
NT-GER20	$3	$0	GER20	35	25	M24*1.0P	Fig.5
NT-GER25	$3	$0	GER25	40	26	M30*1.0P	Fig.5
NT-GER32	$4	$0	GER32	50	30	M40*1.5P	Fig.5

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