Question 1

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for most items, provided they are unused, in original condition and packaging, and eligible for resale. Customers are responsible for return shipping costs. A restocking fee of up to 15% may apply depending on the item's condition. Custom or specially manufactured items, used/damaged items, and opened consumable items cannot be returned.

Question 2

How long does order processing and shipping take?

Accepted Answer

Most orders are processed within 1-3 business days. Processing times may be longer during peak seasons or for orders requiring special handling. Shipping costs and delivery times are calculated at checkout based on weight, dimensions, and destination. We offer standard, expedited, and express shipping options from trusted carriers.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Please note that international shipments may be subject to customs duties, taxes, and brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and, if applicable, will be collected upon delivery. While MACHALLY does its best to ensure timely shipping, we kindly remind customers that customs clearance may occasionally cause delays beyond our control.

Question 4

What payment methods do you accept?

Accepted Answer

We accept digital payments (Apple Pay, Google Pay), PayPal, credit/debit cards (Visa, Mastercard, American Express, Discover), and bank transfers (Telegraphic Transfer/TT). TT payment is exclusively available for verified B2B customers who have completed business registration verification and credit assessment.

Question 5

What warranty do MACHALLY products have?

Accepted Answer

MACHALLY warrants that products will be free from defects in materials and workmanship under normal use for the period specified in product documentation. The warranty does not cover normal wear and tear, misuse, abuse, improper application, damage from accidents, modifications, unauthorized repairs, or products used beyond their specified parameters.

Question 6

How can I contact customer support?

Accepted Answer

You can reach us via email at support@machally.com, through our contact form on the website, or via WhatsApp for direct chat. We respond to all inquiries as quickly as possible and are here to help with product questions, order issues, and technical support.

SKU	Price	Total	Applicable	Nut Dia (mm)	L (mm)	V (mm)	K (mm)
SP-ER11-A	$6	$0	ER11-A	19	110	40	17
SP-ER16-A	$7	$0	ER16-A	28	120	53	25
SP-ER20-A	$7	$0	ER20-A	34	130	60	30
SP-ER8-M	$3	$0	ER8-M	12	70	12	7.5
SP-ER11-M	$4	$0	ER11-M	16	90	17	11
SP-ER16-M	$5	$0	ER16-M	22	110	23	15
SP-ER20-M	$5	$0	ER20-M	28	120	29	19.5
SP-ER25-M	$5	$0	ER25-M	35	130	36	25
SP-ER16-UM	$6	$0	ER16-UM	32	180	40	26
SP-ER20-UM	$7	$0	ER20-UM	35	190	55	30
SP-ER25-UM	$8	$0	ER25-UM	42	210	60	35
SP-ER32-UM	$9	$0	ER32-UM	50	250	72	45
SP-ER40-UM	$10	$0	ER40-UM	63	290	86	58
SP-ER50-UM	$12	$0	ER50-UM	78	350	105	73
SP-18-21	$5	$0	EOC6	18-21	90	18	21
SP-22-26	$5	$0	EOC8	22-26	125	22	26
SP-28-32	$5	$0	EOC10	28-32	140	28	32
SP-34-36	$5	$0	EOC12	34-36	154	34	36
SP-38-42	$5	$0	EOC16 7316A APU08	38-42	168	38	42
SP-45-52	$6	$0	EOC20 ER25-UM 7316B APU13	45-52	190	45	52
SP-55-62	$7	$0	EOC25 ER32-UM APU13 APU16 C20 C22 C25	55-62	210	55	62
SP-68-72	$7	$0	EOC32 ER40-UM	68-72	230	68	72
SP-78-85	$8	$0	EOC40 C32 ER50-UM	78-85	240	78	85
SP-100-110	$9	$0	EOC50 C42 JXT25-50	100-110	250	100	110

SKU	Price	Total	Applicable	Nut Dia (mm)	L (mm)	V (mm)	K (mm)
SP-ER11-A	$6	$0	ER11-A	19	110	40	17
SP-ER16-A	$7	$0	ER16-A	28	120	53	25
SP-ER20-A	$7	$0	ER20-A	34	130	60	30
SP-ER8-M	$3	$0	ER8-M	12	70	12	7.5
SP-ER11-M	$4	$0	ER11-M	16	90	17	11
SP-ER16-M	$5	$0	ER16-M	22	110	23	15
SP-ER20-M	$5	$0	ER20-M	28	120	29	19.5
SP-ER25-M	$5	$0	ER25-M	35	130	36	25
SP-ER16-UM	$6	$0	ER16-UM	32	180	40	26
SP-ER20-UM	$7	$0	ER20-UM	35	190	55	30
SP-ER25-UM	$8	$0	ER25-UM	42	210	60	35
SP-ER32-UM	$9	$0	ER32-UM	50	250	72	45
SP-ER40-UM	$10	$0	ER40-UM	63	290	86	58
SP-ER50-UM	$12	$0	ER50-UM	78	350	105	73
SP-18-21	$5	$0	EOC6	18-21	90	18	21
SP-22-26	$5	$0	EOC8	22-26	125	22	26
SP-28-32	$5	$0	EOC10	28-32	140	28	32
SP-34-36	$5	$0	EOC12	34-36	154	34	36
SP-38-42	$5	$0	EOC16 7316A APU08	38-42	168	38	42
SP-45-52	$6	$0	EOC20 ER25-UM 7316B APU13	45-52	190	45	52
SP-55-62	$7	$0	EOC25 ER32-UM APU13 APU16 C20 C22 C25	55-62	210	55	62
SP-68-72	$7	$0	EOC32 ER40-UM	68-72	230	68	72
SP-78-85	$8	$0	EOC40 C32 ER50-UM	78-85	240	78	85
SP-100-110	$9	$0	EOC50 C42 JXT25-50	100-110	250	100	110

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