Question 1

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for most items, provided they are unused, in original condition and packaging, and eligible for resale. Customers are responsible for return shipping costs. A restocking fee of up to 15% may apply depending on the item's condition. Custom or specially manufactured items, used/damaged items, and opened consumable items cannot be returned.

Question 2

How long does order processing and shipping take?

Accepted Answer

Most orders are processed within 1-3 business days. Processing times may be longer during peak seasons or for orders requiring special handling. Shipping costs and delivery times are calculated at checkout based on weight, dimensions, and destination. We offer standard, expedited, and express shipping options from trusted carriers.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Please note that international shipments may be subject to customs duties, taxes, and brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and, if applicable, will be collected upon delivery. While MACHALLY does its best to ensure timely shipping, we kindly remind customers that customs clearance may occasionally cause delays beyond our control.

Question 4

What payment methods do you accept?

Accepted Answer

We accept digital payments (Apple Pay, Google Pay), PayPal, credit/debit cards (Visa, Mastercard, American Express, Discover), and bank transfers (Telegraphic Transfer/TT). TT payment is exclusively available for verified B2B customers who have completed business registration verification and credit assessment.

Question 5

What warranty do MACHALLY products have?

Accepted Answer

MACHALLY warrants that products will be free from defects in materials and workmanship under normal use for the period specified in product documentation. The warranty does not cover normal wear and tear, misuse, abuse, improper application, damage from accidents, modifications, unauthorized repairs, or products used beyond their specified parameters.

Question 6

How can I contact customer support?

Accepted Answer

You can reach us via email at support@machally.com, through our contact form on the website, or via WhatsApp for direct chat. We respond to all inquiries as quickly as possible and are here to help with product questions, order issues, and technical support.

SKU	Price	Total	L (mm)	L1 (mm)	L2 (mm)	L3 (mm)	D (mm)	d1 (mm)	d2 (mm)	d3 (mm)	Range (mm)	FIG
BT30-ER11M-60	$15	$0	108.4	60	38	22	46	16	11	16	1-7	Fig.1
BT30-ER11M-100	$16	$0	148.4	100	78	22	46	16	11	16	1-7	Fig.1
BT30-ER16-60	$15	$0	108.4	60	38	22	46	28	16	28	1-10	Fig.1
BT30-ER16-100	$16	$0	148.4	100	78	22	46	28	16	28	1-10	Fig.1
BT30-ER20-60	$15	$0	108.4	60	38	22	46	34	20	34	1-13	Fig.1
BT30-ER20-100	$16	$0	148.4	100	78	22	46	34	20	34	1-13	Fig.1
BT30-ER20-150	$17	$0	198.4	150	128	22	46	34	20	34	1-13	Fig.1
BT30-ER25-60	$15	$0	108.4	60	38	22	46	42	25	42	1-16	Fig.1
BT30-ER25-100	$16	$0	148.4	100	78	22	46	42	25	42	1-16	Fig.1
BT30-ER25-150	$17	$0	198.4	150	128	22	46	42	25	42	1-16	Fig.1
BT30-ER32-60	$15	$0	108.4	60	38	22	46	50	32	50	2-20	Fig.1
BT30-ER32-100	$16	$0	148.4	100	78	22	46	50	32	50	2-20	Fig.1
BT30-ER32-150	$17	$0	198.4	150	128	22	46	50	32	50	2-20	Fig.1
BT30-ER40-80	$16	$0	128.4	80	58	22	46	63	40	63	2-26	Fig.1
BT40-ER11M-70	$20	$0	135.4	70	43	27	63	16	11	16	1-7	Fig.1
BT40-ER11M-100	$20	$0	165.4	100	73	27	63	16	11	16	1-7	Fig.1
BT40-ER11M-150	$31	$0	215.4	150	123	27	63	16	11	16	1-7	Fig.1
BT40-ER16-70	$20	$0	135.4	70	43	27	63	28	16	28	1-10	Fig.1
BT40-ER16-100	$20	$0	165.4	100	73	27	63	28	16	28	1-10	Fig.1
BT40-ER16-150	$31	$0	215.4	150	123	27	63	28	16	28	1-10	Fig.1
BT40-ER16-200	$43	$0	265.4	200	173	27	63	28	16	28	1-10	Fig.1
BT40-ER16-250	$54	$0	315.4	250	223	27	63	28	16	28	1-10	Fig.1
BT40-ER16-300	$65	$0	365.4	300	273	27	63	28	16	28	1-10	Fig.1
BT40-ER20-70	$20	$0	135.4	70	43	27	63	34	20	34	1-13	Fig.1
BT40-ER20-100	$20	$0	165.4	100	73	27	63	34	20	34	1-13	Fig.1
BT40-ER20-150	$31	$0	215.4	150	123	27	63	34	20	34	1-13	Fig.1
BT40-ER20-200	$43	$0	265.4	200	173	27	63	34	20	34	1-13	Fig.1
BT40-ER20-250	$57	$0	315.4	250	223	27	63	34	20	34	1-13	Fig.1
BT40-ER20-300	$71	$0	365.4	300	273	27	63	34	20	34	1-13	Fig.1
BT40-ER25-70	$20	$0	135.4	70	43	27	63	42	25	42	1-16	Fig.1
BT40-ER25-100	$20	$0	165.4	100	73	27	63	42	25	42	1-16	Fig.1
BT40-ER25-150	$31	$0	215.4	150	123	27	63	42	25	42	1-16	Fig.1
BT40-ER25-200	$43	$0	265.4	200	173	27	63	42	25	42	1-16	Fig.1
BT40-ER25-250	$57	$0	315.4	250	223	27	63	42	25	42	1-16	Fig.1
BT40-ER25-300	$71	$0	365.4	300	273	27	63	42	25	42	1-16	Fig.1
BT40-ER32-70	$20	$0	135.4	70	43	27	63	50	32	50	2-20	Fig.1
BT40-ER32-100	$20	$0	165.4	100	73	27	63	50	32	50	2-20	Fig.1
BT40-ER32-150	$31	$0	215.4	150	123	27	63	50	32	50	2-20	Fig.1
BT40-ER32-200	$43	$0	265.4	200	173	27	63	50	32	50	2-20	Fig.1
BT40-ER32-250	$57	$0	315.4	250	223	27	63	50	32	50	2-20	Fig.1
BT40-ER32-300	$71	$0	365.4	300	273	27	63	50	32	50	2-20	Fig.1
BT40-ER40-80	$22	$0	145.4	80	53	27	63	63	40	63	2-26	Fig.1
BT40-ER40-100	$23	$0	165.4	100	73	27	63	63	40	63	2-26	Fig.1
BT40-ER40-150	$33	$0	215.4	150	123	27	63	63	40	63	2-26	Fig.1
BT40-ER40-200	$43	$0	265.4	200	173	27	63	63	40	63	2-26	Fig.1
BT40-ER40-250	$57	$0	315.4	250	223	27	63	63	40	63	2-26	Fig.1
BT40-ER40-300	$71	$0	365.4	300	273	27	63	63	40	63	2-26	Fig.1
BT40-ER50-100	$43	$0	165.4	100	43	27	63	78	50	78	6-34	Fig.1
BT50-ER16-80	$43	$0	171.8	80	42	38	100	28	16	28	1-10	Fig.2
BT50-ER16-100	$43	$0	201.8	100	62	38	100	28	16	28	1-10	Fig.2
BT50-ER16-150	$54	$0	251.8	150	112	38	100	28	16	28	1-10	Fig.2
BT50-ER16-200	$68	$0	301.8	200	162	38	100	28	16	28	1-10	Fig.2
BT50-ER16-250	$96	$0	351.8	250	212	38	100	28	16	31	1-10	Fig.3
BT50-ER16-300	$124	$0	401.8	300	262	38	100	28	16	33	1-10	Fig.3
BT50-ER16-350	$153	$0	451.8	350	312	38	100	28	16	35	1-10	Fig.3
BT50-ER20-80	$43	$0	181.8	80	42	38	100	34	20	34	1-13	Fig.2
BT50-ER20-100	$43	$0	201.8	100	62	38	100	34	20	34	1-13	Fig.2
BT50-ER20-150	$54	$0	251.8	150	112	38	100	34	20	34	1-13	Fig.2
BT50-ER20-200	$68	$0	301.8	200	162	38	100	34	20	34	1-13	Fig.2
BT50-ER20-250	$96	$0	351.8	250	212	38	100	34	20	37	1-13	Fig.3
BT50-ER20-300	$113	$0	401.8	300	262	38	100	34	20	39	1-13	Fig.3
BT50-ER20-350	$124	$0	451.8	350	312	38	100	34	20	41	1-13	Fig.3
BT50-ER20-400	$153	$0	501.8	400	362	38	100	34	20	43	1-13	Fig.3
BT50-ER25-80	$43	$0	181.8	80	42	38	100	42	25	42	1-16	Fig.2
BT50-ER25-100	$43	$0	201.8	100	62	38	100	42	25	42	1-16	Fig.2
BT50-ER25-150	$54	$0	251.8	150	112	38	100	42	25	42	1-16	Fig.2
BT50-ER25-200	$68	$0	301.8	200	162	38	100	42	25	42	1-16	Fig.2
BT50-ER25-250	$96	$0	351.8	250	212	38	100	42	25	45	1-16	Fig.3
BT50-ER25-300	$113	$0	401.8	300	262	38	100	42	25	47	1-16	Fig.3
BT50-ER25-350	$124	$0	451.8	350	312	38	100	42	25	49	1-16	Fig.3
BT50-ER25-400	$153	$0	501.8	400	362	38	100	42	25	51	1-16	Fig.3
BT50-ER32-80	$43	$0	181.8	80	42	38	100	50	32	50	2-20	Fig.2
BT50-ER32-100	$43	$0	201.8	100	62	38	100	50	32	50	2-20	Fig.2
BT50-ER32-150	$54	$0	251.8	150	112	38	100	50	32	50	2-20	Fig.2
BT50-ER32-200	$68	$0	301.8	200	162	38	100	50	32	50	2-20	Fig.2
BT50-ER32-250	$96	$0	351.8	250	212	38	100	50	32	50	2-20	Fig.2
BT50-ER32-300	$113	$0	401.8	300	262	38	100	50	32	53	2-20	Fig.3
BT50-ER32-350	$124	$0	451.8	350	312	38	100	50	32	54	2-20	Fig.3
BT50-ER32-400	$153	$0	501.8	400	362	38	100	50	32	56	2-20	Fig.3
BT50-ER32-450	$181	$0	551.8	450	412	38	100	50	32	58	2-20	Fig.3
BT50-ER32-500	$203	$0	601.8	500	462	38	100	50	32	60	2-20	Fig.3
BT50-ER32-550	$220	$0	651.8	550	512	38	100	50	32	65	2-20	Fig.3
BT50-ER32-600	$243	$0	701.8	600	562	38	100	50	32	68	2-20	Fig.3
BT50-ER40-80	$43	$0	186.8	80	42	38	100	63	40	63	2-26	Fig.2
BT50-ER40-100	$44	$0	201.8	100	62	38	100	63	40	63	2-26	Fig.2
BT50-ER40-150	$54	$0	251.8	150	112	38	100	63	40	63	2-26	Fig.2
BT50-ER40-200	$71	$0	301.8	200	162	38	100	63	40	63	2-26	Fig.2
BT50-ER40-250	$99	$0	351.8	250	212	38	100	63	40	63	2-26	Fig.2
BT50-ER40-300	$116	$0	401.8	300	262	38	100	63	40	66	2-26	Fig.3
BT50-ER40-350	$127	$0	451.8	350	312	38	100	63	40	67	2-26	Fig.3
BT50-ER40-400	$153	$0	501.8	400	362	38	100	63	40	70	2-26	Fig.3
BT50-ER40-450	$181	$0	551.8	450	412	38	100	63	40	72	2-26	Fig.3
BT50-ER40-500	$203	$0	601.8	500	462	38	100	63	40	73	2-26	Fig.3
BT50-ER40-550	$220	$0	651.8	550	512	38	100	63	40	75	2-26	Fig.3
BT50-ER40-600	$243	$0	701.8	600	562	38	100	63	40	78	2-26	Fig.3
BT50-ER50-100	$62	$0	201.8	100	62	38	100	78	50	78	6-34	Fig.2
BT50-ER50-150	$74	$0	251.8	150	112	38	100	78	50	78	6-34	Fig.2
BT50-ER50-200	$102	$0	301.8	200	162	38	100	78	50	78	6-34	Fig.2

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