Question 1

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for most items, provided they are unused, in original condition and packaging, and eligible for resale. Customers are responsible for return shipping costs. A restocking fee of up to 15% may apply depending on the item's condition. Custom or specially manufactured items, used/damaged items, and opened consumable items cannot be returned.

Question 2

How long does order processing and shipping take?

Accepted Answer

Most orders are processed within 1-3 business days. Processing times may be longer during peak seasons or for orders requiring special handling. Shipping costs and delivery times are calculated at checkout based on weight, dimensions, and destination. We offer standard, expedited, and express shipping options from trusted carriers.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Please note that international shipments may be subject to customs duties, taxes, and brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and, if applicable, will be collected upon delivery. While MACHALLY does its best to ensure timely shipping, we kindly remind customers that customs clearance may occasionally cause delays beyond our control.

Question 4

What payment methods do you accept?

Accepted Answer

We accept digital payments (Apple Pay, Google Pay), PayPal, credit/debit cards (Visa, Mastercard, American Express, Discover), and bank transfers (Telegraphic Transfer/TT). TT payment is exclusively available for verified B2B customers who have completed business registration verification and credit assessment.

Question 5

What warranty do MACHALLY products have?

Accepted Answer

MACHALLY warrants that products will be free from defects in materials and workmanship under normal use for the period specified in product documentation. The warranty does not cover normal wear and tear, misuse, abuse, improper application, damage from accidents, modifications, unauthorized repairs, or products used beyond their specified parameters.

Question 6

How can I contact customer support?

Accepted Answer

You can reach us via email at support@machally.com, through our contact form on the website, or via WhatsApp for direct chat. We respond to all inquiries as quickly as possible and are here to help with product questions, order issues, and technical support.

SKU	Price	Total	D (mm)	D1 (mm)	D2 (mm)	D3 (mm)	H (mm)	H1 (mm)	H2 (mm)	h (mm)	Z-d	Torque (Nm)	Speed (r/min)
K11-160A	$100	$0	160	130	142	45	109	65	71	5	3-M8	160	3600
K11-200A	$143	$0	200	165	180	65	122	75	80	5	3-M10	320	3000
K11-250A	$193	$0	250	206	226	80	136	80	86	5	3-M12	320	2400
K11-315A	$358	$0	315	260	285	100	153	90	95	6	3-M16	400	1800
K11-325A	$375	$0	325	272	296	100	160.5	97	102.5	12	3-M16	400	1800
K11-380A	$519	$0	380	325	350	145	171.5	102.5	107.5	6	3-M16	500	1200
K11-500A	$888	$0	500	440	465	210	202	115	126	6	6-M16	630	850
K11-630A	$2,727	$0	630	560	595	280	218	135	142	7	3-M16	800	600

SKU	Price	Total	D (mm)	D1 (mm)	D2 (mm)	D3 (mm)	H (mm)	H1 (mm)	H2 (mm)	h (mm)	Z-d	Torque (Nm)	Speed (r/min)
K11-160A	$100	$0	160	130	142	45	109	65	71	5	3-M8	160	3600
K11-200A	$143	$0	200	165	180	65	122	75	80	5	3-M10	320	3000
K11-250A	$193	$0	250	206	226	80	136	80	86	5	3-M12	320	2400
K11-315A	$358	$0	315	260	285	100	153	90	95	6	3-M16	400	1800
K11-325A	$375	$0	325	272	296	100	160.5	97	102.5	12	3-M16	400	1800
K11-380A	$519	$0	380	325	350	145	171.5	102.5	107.5	6	3-M16	500	1200
K11-500A	$888	$0	500	440	465	210	202	115	126	6	6-M16	630	850
K11-630A	$2,727	$0	630	560	595	280	218	135	142	7	3-M16	800	600

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K11A 三爪スクロールチャック

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