Question 1

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for most items, provided they are unused, in original condition and packaging, and eligible for resale. Customers are responsible for return shipping costs. A restocking fee of up to 15% may apply depending on the item's condition. Custom or specially manufactured items, used/damaged items, and opened consumable items cannot be returned.

Question 2

How long does order processing and shipping take?

Accepted Answer

Most orders are processed within 1-3 business days. Processing times may be longer during peak seasons or for orders requiring special handling. Shipping costs and delivery times are calculated at checkout based on weight, dimensions, and destination. We offer standard, expedited, and express shipping options from trusted carriers.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Please note that international shipments may be subject to customs duties, taxes, and brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and, if applicable, will be collected upon delivery. While MACHALLY does its best to ensure timely shipping, we kindly remind customers that customs clearance may occasionally cause delays beyond our control.

Question 4

What payment methods do you accept?

Accepted Answer

We accept digital payments (Apple Pay, Google Pay), PayPal, credit/debit cards (Visa, Mastercard, American Express, Discover), and bank transfers (Telegraphic Transfer/TT). TT payment is exclusively available for verified B2B customers who have completed business registration verification and credit assessment.

Question 5

What warranty do MACHALLY products have?

Accepted Answer

MACHALLY warrants that products will be free from defects in materials and workmanship under normal use for the period specified in product documentation. The warranty does not cover normal wear and tear, misuse, abuse, improper application, damage from accidents, modifications, unauthorized repairs, or products used beyond their specified parameters.

Question 6

How can I contact customer support?

Accepted Answer

You can reach us via email at support@machally.com, through our contact form on the website, or via WhatsApp for direct chat. We respond to all inquiries as quickly as possible and are here to help with product questions, order issues, and technical support.

SKU	Price	Total	L	L1	L2	L3	D	d1	d2	Collet	Clamping Range
HSK50A-C20-120	$129	$0	145	120	94	26	50	58	20	C20	3-20 mm
HSK50A-C25-120	$129	$0	145	120	94	26	50	63	25	C25	3-25 mm
HSK63A-C20-95	$145	$0	127	95	69	26	63	58	20	C20	3-20 mm
HSK63A-C20-110	$155	$0	142	110	84	26	63	58	20	C20	3-20 mm
HSK63A-C25-100	$148	$0	132	100	74	26	63	63	25	C25	3-25 mm
HSK63A-C25-130	$167	$0	162	130	104	26	63	63	25	C25	3-25 mm
HSK63A-C32-110	$155	$0	142	110	108	26	63	73	32	C32	3-32 mm
HSK63A-C32-130	$167	$0	162	130	104	26	63	73	32	C32	3-32 mm
HSK63A-C32-150	$180	$0	182	150	124	26	63	73	32	C32	3-32 mm
HSK100A-C20-100	$203	$0	150	100	71	29	100	58	20	C20	3-20 mm
HSK100A-C20-110	$213	$0	160	110	81	29	100	58	20	C20	3-20 mm
HSK100A-C20-130	$234	$0	180	130	101	29	100	58	20	C20	3-20 mm
HSK100A-C25-100	$203	$0	150	100	71	29	100	63	25	C25	3-25 mm
HSK100A-C25-110	$213	$0	160	110	81	29	100	63	25	C25	3-25 mm
HSK100A-C25-130	$234	$0	180	130	101	29	100	63	25	C25	3-25 mm
HSK100A-C25-160	$264	$0	210	160	131	29	100	63	25	C25	3-25 mm
HSK100A-C32-100	$203	$0	150	100	71	29	100	73	32	C32	3-32 mm
HSK100A-C32-110	$213	$0	160	110	81	29	100	73	32	C32	3-32 mm
HSK100A-C32-130	$234	$0	180	130	101	29	100	73	32	C32	3-32 mm
HSK100A-C32-160	$264	$0	210	160	131	29	100	73	32	C32	3-32 mm
HSK100A-C32-200	$305	$0	250	200	171	29	100	73	32	C32	3-32 mm
HSK100A-C32-250	$355	$0	300	250	221	29	100	73	32	C32	3-32 mm
HSK100A-C32-300	$406	$0	350	300	271	29	100	73	32	C32	3-32 mm
HSK100A-C42-110	$213	$0	160	110	81	29	100	88	42	C42	3-42 mm
HSK100A-C42-130	$234	$0	180	130	101	29	100	88	42	C42	3-42 mm
HSK100A-C42-160	$264	$0	210	160	131	29	100	88	42	C42	3-42 mm
HSK100A-C42-200	$305	$0	250	200	171	29	100	88	42	C42	3-42 mm
HSK100A-C42-250	$355	$0	300	250	221	29	100	88	42	C42	3-42 mm
HSK100A-C42-300	$406	$0	350	300	271	29	100	88	42	C42	3-42 mm

SKU	Price	Total	L	L1	L2	L3	D	d1	d2	Collet	Clamping Range
HSK50A-C20-120	$129	$0	145	120	94	26	50	58	20	C20	3-20 mm
HSK50A-C25-120	$129	$0	145	120	94	26	50	63	25	C25	3-25 mm
HSK63A-C20-95	$145	$0	127	95	69	26	63	58	20	C20	3-20 mm
HSK63A-C20-110	$155	$0	142	110	84	26	63	58	20	C20	3-20 mm
HSK63A-C25-100	$148	$0	132	100	74	26	63	63	25	C25	3-25 mm
HSK63A-C25-130	$167	$0	162	130	104	26	63	63	25	C25	3-25 mm
HSK63A-C32-110	$155	$0	142	110	108	26	63	73	32	C32	3-32 mm
HSK63A-C32-130	$167	$0	162	130	104	26	63	73	32	C32	3-32 mm
HSK63A-C32-150	$180	$0	182	150	124	26	63	73	32	C32	3-32 mm
HSK100A-C20-100	$203	$0	150	100	71	29	100	58	20	C20	3-20 mm
HSK100A-C20-110	$213	$0	160	110	81	29	100	58	20	C20	3-20 mm
HSK100A-C20-130	$234	$0	180	130	101	29	100	58	20	C20	3-20 mm
HSK100A-C25-100	$203	$0	150	100	71	29	100	63	25	C25	3-25 mm
HSK100A-C25-110	$213	$0	160	110	81	29	100	63	25	C25	3-25 mm
HSK100A-C25-130	$234	$0	180	130	101	29	100	63	25	C25	3-25 mm
HSK100A-C25-160	$264	$0	210	160	131	29	100	63	25	C25	3-25 mm
HSK100A-C32-100	$203	$0	150	100	71	29	100	73	32	C32	3-32 mm
HSK100A-C32-110	$213	$0	160	110	81	29	100	73	32	C32	3-32 mm
HSK100A-C32-130	$234	$0	180	130	101	29	100	73	32	C32	3-32 mm
HSK100A-C32-160	$264	$0	210	160	131	29	100	73	32	C32	3-32 mm
HSK100A-C32-200	$305	$0	250	200	171	29	100	73	32	C32	3-32 mm
HSK100A-C32-250	$355	$0	300	250	221	29	100	73	32	C32	3-32 mm
HSK100A-C32-300	$406	$0	350	300	271	29	100	73	32	C32	3-32 mm
HSK100A-C42-110	$213	$0	160	110	81	29	100	88	42	C42	3-42 mm
HSK100A-C42-130	$234	$0	180	130	101	29	100	88	42	C42	3-42 mm
HSK100A-C42-160	$264	$0	210	160	131	29	100	88	42	C42	3-42 mm
HSK100A-C42-200	$305	$0	250	200	171	29	100	88	42	C42	3-42 mm
HSK100A-C42-250	$355	$0	300	250	221	29	100	88	42	C42	3-42 mm
HSK100A-C42-300	$406	$0	350	300	271	29	100	88	42	C42	3-42 mm

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