Shipping & Returns
Our policies for delivery, returns, and exchanges.
Order Processing
Orders are processed within 1 business day (Monday–Friday, US Pacific Time). Business days do not include weekends or public holidays. Processing may take longer for orders requiring special handling; we will contact you if that happens.
Shipping Methods and Delivery Estimates
All orders ship from our warehouse in China. Shipping cost is calculated at checkout from your order's weight and destination. Standard shipping to the United States typically arrives within 8–12 business days after dispatch.
Please note that delivery estimates are provided by the carriers and are not guaranteed. Delivery times may be affected by weather conditions, customs delays, and other factors beyond our control.
International Shipping, Customs, and Duties
Orders to the United States ship Delivered Duty Paid (DDP): import duties and customs fees are included in the total you pay at checkout, and nothing is collected on delivery. For other destinations, customs duties, taxes, and brokerage fees imposed by the destination country may apply and, if applicable, are collected on delivery. We recommend checking with your local customs office for more information on applicable fees.
While MACHALLY does its best to ensure timely shipping, we kindly remind customers that customs clearance may occasionally cause delays beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your package on the carrier's website.
Order Cancellation
If you need to cancel an order, please contact us at [email protected] with the subject "Order Cancellation" and include your full name and order number. If your order hasn't been packed or shipped yet, we'll do our best to stop it and issue a full refund.
Return Policy
If you are not fully satisfied with your purchase, we're happy to help. You may return most items within 30 days of delivery, provided that they are:
- Unused and in original condition
- In original packaging
- Eligible for resale
Customers are responsible for return shipping costs. Returns that are not caused by a quality issue are subject to a 15% restocking fee; items that arrive damaged or defective are not charged a restocking fee (see Damaged or Lost Items below).
Non-returnable items
We cannot accept returns for:
- Custom or specially manufactured items
- Items that are used, significantly worn, or damaged
- Products missing original packaging or documentation
- Opened consumable items (e.g., cutting tools, abrasives)
Failed Deliveries
If an order is returned to us due to an incorrect address, failed delivery, or refusal to accept the shipment, we may deduct the reshipping or return shipping costs from your refund.
We only accept returns for products purchased directly from www.machally.com.
Damaged or Lost Items
If your item arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging. We'll work with you on a replacement or refund.
If your package is lost in transit, we will offer a replacement or refund provided shipping insurance was purchased and the carrier confirms non-delivery within 60 days. Please notify us within 30 days of the expected delivery date.
Refund Timeline
Refunds are typically issued within 7-14 business days after we receive and inspect the returned item. Processing time may vary depending on your payment method and bank.