Question 1

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for most items, provided they are unused, in original condition and packaging, and eligible for resale. Customers are responsible for return shipping costs. A restocking fee of up to 15% may apply depending on the item's condition. Custom or specially manufactured items, used/damaged items, and opened consumable items cannot be returned.

Question 2

How long does order processing and shipping take?

Accepted Answer

Most orders are processed within 1-3 business days. Processing times may be longer during peak seasons or for orders requiring special handling. Shipping costs and delivery times are calculated at checkout based on weight, dimensions, and destination. We offer standard, expedited, and express shipping options from trusted carriers.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Please note that international shipments may be subject to customs duties, taxes, and brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and, if applicable, will be collected upon delivery. While MACHALLY does its best to ensure timely shipping, we kindly remind customers that customs clearance may occasionally cause delays beyond our control.

Question 4

What payment methods do you accept?

Accepted Answer

We accept digital payments (Apple Pay, Google Pay), PayPal, credit/debit cards (Visa, Mastercard, American Express, Discover), and bank transfers (Telegraphic Transfer/TT). TT payment is exclusively available for verified B2B customers who have completed business registration verification and credit assessment.

Question 5

What warranty do MACHALLY products have?

Accepted Answer

MACHALLY warrants that products will be free from defects in materials and workmanship under normal use for the period specified in product documentation. The warranty does not cover normal wear and tear, misuse, abuse, improper application, damage from accidents, modifications, unauthorized repairs, or products used beyond their specified parameters.

Question 6

How can I contact customer support?

Accepted Answer

You can reach us via email at support@machally.com, through our contact form on the website, or via WhatsApp for direct chat. We respond to all inquiries as quickly as possible and are here to help with product questions, order issues, and technical support.

SKU	Price	Total	A (mm)	B (mm)	C (mm)	D (mm)	E (mm)	F (mm)	G (mm)	Force KN
GT100	$309	$0	100	30	100	270	320	35	75	16
GT125	$322	$0	125	40	150	345	402	40	95	25
GT150A	$334	$0	150	50	200	420	500	50	125	30
GT150B	$423	$0	150	50	300	520	600	50	125	30
GT175A	$499	$0	175	60	200	455	530	58	145	30
GT175B	$592	$0	175	60	300	555	630	58	145	30
GT175C	$668	$0	175	60	400	655	730	58	145	30
GT175D	$689	$0	175	60	500	755	830	58	145	30
GT200A	$740	$0	200	65	200	495	580	70	170	40
GT200B	$803	$0	200	65	300	595	680	70	170	40
GT200C	$1,002	$0	200	65	400	695	780	70	170	40
GT200D	$1,331	$0	200	65	500	795	880	70	170	40
GT200E	$1,627	$0	200	65	600	895	980	70	170	40
GT300A	$1,940	$0	300	80	200	535	630	78	195	40
GT300B	$2,320	$0	300	80	300	635	730	78	195	40
GT300C	$2,700	$0	300	80	400	735	830	78	195	40
GT300D	$3,081	$0	300	80	500	835	930	78	195	40
GT300E	$3,461	$0	300	80	600	935	1030	78	195	40
GT300F	$3,841	$0	300	80	700	1035	1130	78	195	40
GT300G	$4,222	$0	300	80	800	1135	1230	78	195	40

SKU	Price	Total	A (mm)	B (mm)	C (mm)	D (mm)	E (mm)	F (mm)	G (mm)	Force KN
GT100	$309	$0	100	30	100	270	320	35	75	16
GT125	$322	$0	125	40	150	345	402	40	95	25
GT150A	$334	$0	150	50	200	420	500	50	125	30
GT150B	$423	$0	150	50	300	520	600	50	125	30
GT175A	$499	$0	175	60	200	455	530	58	145	30
GT175B	$592	$0	175	60	300	555	630	58	145	30
GT175C	$668	$0	175	60	400	655	730	58	145	30
GT175D	$689	$0	175	60	500	755	830	58	145	30
GT200A	$740	$0	200	65	200	495	580	70	170	40
GT200B	$803	$0	200	65	300	595	680	70	170	40
GT200C	$1,002	$0	200	65	400	695	780	70	170	40
GT200D	$1,331	$0	200	65	500	795	880	70	170	40
GT200E	$1,627	$0	200	65	600	895	980	70	170	40
GT300A	$1,940	$0	300	80	200	535	630	78	195	40
GT300B	$2,320	$0	300	80	300	635	730	78	195	40
GT300C	$2,700	$0	300	80	400	735	830	78	195	40
GT300D	$3,081	$0	300	80	500	835	930	78	195	40
GT300E	$3,461	$0	300	80	600	935	1030	78	195	40
GT300F	$3,841	$0	300	80	700	1035	1130	78	195	40
GT300G	$4,222	$0	300	80	800	1135	1230	78	195	40

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