Question 1

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for most items, provided they are unused, in original condition and packaging, and eligible for resale. Customers are responsible for return shipping costs. A restocking fee of up to 15% may apply depending on the item's condition. Custom or specially manufactured items, used/damaged items, and opened consumable items cannot be returned.

Question 2

How long does order processing and shipping take?

Accepted Answer

Most orders are processed within 1-3 business days. Processing times may be longer during peak seasons or for orders requiring special handling. Shipping costs and delivery times are calculated at checkout based on weight, dimensions, and destination. We offer standard, expedited, and express shipping options from trusted carriers.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Please note that international shipments may be subject to customs duties, taxes, and brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and, if applicable, will be collected upon delivery. While MACHALLY does its best to ensure timely shipping, we kindly remind customers that customs clearance may occasionally cause delays beyond our control.

Question 4

What payment methods do you accept?

Accepted Answer

We accept digital payments (Apple Pay, Google Pay), PayPal, credit/debit cards (Visa, Mastercard, American Express, Discover), and bank transfers (Telegraphic Transfer/TT). TT payment is exclusively available for verified B2B customers who have completed business registration verification and credit assessment.

Question 5

What warranty do MACHALLY products have?

Accepted Answer

MACHALLY warrants that products will be free from defects in materials and workmanship under normal use for the period specified in product documentation. The warranty does not cover normal wear and tear, misuse, abuse, improper application, damage from accidents, modifications, unauthorized repairs, or products used beyond their specified parameters.

Question 6

How can I contact customer support?

Accepted Answer

You can reach us via email at support@machally.com, through our contact form on the website, or via WhatsApp for direct chat. We respond to all inquiries as quickly as possible and are here to help with product questions, order issues, and technical support.

SKU	Price	Total	L	L1	L2	L3	L4	L5	L6	D	d1	d2	T	d3	FIG
BT30-SLN6-75	$19	$0	123.4	75	53	22	50	10	12	46	6	25	M6	-	Fig.1
BT30-SLN8-75	$19	$0	123.4	75	53	22	50	12	14	46	8	28	M8	-	Fig.1
BT30-SLN10-75	$19	$0	123.4	75	53	22	55	14	15	46	10	32	M10	-	Fig.1
BT30-SLN12-75	$19	$0	123.4	75	53	22	60	16	20	46	12	40	M10	-	Fig.1
BT30-SLN16-75	$19	$0	123.4	75	53	22	60	18	22	46	16	45	M10	-	Fig.1
BT30-SLN16-90	$20	$0	138.4	90	68	22	60	18	22	46	16	45	M10	-	Fig.1
BT30-SLN20-80	$20	$0	128.4	80	58	22	70	20	25	46	20	50	M12	-	Fig.2
BT30-SLN20-90	$20	$0	138.4	90	68	22	70	20	25	46	20	50	M12	-	Fig.2
BT30-SLN25-90	$20	$0	138.4	90	68	22	70	25	24	46	25	55	M12	-	Fig.2
BT40-SLN6-75	$22	$0	140.4	75	48	27	50	10	12	63	6	25	M6	-	Fig.3
BT40-SLN8-75	$22	$0	140.4	75	48	27	50	12	14	63	8	28	M8	-	Fig.3
BT40-SLN8-100	$22	$0	165.4	100	73	27	50	12	14	63	8	28	M8	-	Fig.3
BT40-SLN10-75	$22	$0	140.4	75	48	27	55	14	15	63	10	35	M10	-	Fig.3
BT40-SLN10-100	$22	$0	165.4	100	73	27	55	14	15	63	10	35	M10	-	Fig.3
BT40-SLN12-75	$22	$0	140.4	75	48	27	60	16	20	63	12	40	M10	-	Fig.3
BT40-SLN12-100	$22	$0	165.4	100	73	27	60	16	20	63	12	40	M10	-	Fig.3
BT40-SLN16-90	$22	$0	155.4	90	63	27	100	18	22	63	16	45	M12	-	Fig.3
BT40-SLN16-100	$22	$0	165.4	100	73	27	100	18	22	63	16	45	M12	-	Fig.3
BT40-SLN16-150	$31	$0	215.4	150	123	27	100	18	22	63	16	38	M10	45	Fig.4
BT40-SLN16-200	$50	$0	265.4	200	173	27	100	18	22	63	16	38	M10	45	Fig.4
BT40-SLN20-90	$22	$0	155.4	90	63	27	100	20	25	63	20	50	M12	-	Fig.3
BT40-SLN20-100	$22	$0	165.4	100	73	27	100	20	25	63	20	50	M12	-	Fig.3
BT40-SLN20-150	$31	$0	215.4	150	123	27	100	20	25	63	20	45	M12	50	Fig.4
BT40-SLN20-200	$50	$0	265.4	200	173	27	100	20	25	63	20	45	M12	50	Fig.4
BT40-SLN25-90	$22	$0	155.4	90	63	27	110	25	24	63	25	55	M12	-	Fig.3
BT40-SLN25-100	$22	$0	165.4	100	73	27	110	25	24	63	25	55	M12	-	Fig.3
BT40-SLN25-150	$31	$0	215.4	150	123	27	110	25	24	63	25	50	M12	55	Fig.4
BT40-SLN25-200	$43	$0	265.4	200	173	27	110	25	24	63	25	50	M12	55	Fig.4
BT40-SLN32-100	$22	$0	165.4	100	73	27	120	28	24	63	32	65	M16	-	Fig.3
BT40-SLN32-150	$31	$0	215.4	150	123	27	120	28	24	63	32	58	M16	63	Fig.4
BT40-SLN32-200	$50	$0	265.4	200	173	27	120	28	24	63	32	58	M16	63	Fig.4
BT40-SLN40-105	$26	$0	170.4	105	78	27	120	32	30	63	40	73	M16	-	Fig.3
BT40-SLN40-150	$37	$0	215.4	150	123	27	120	32	30	63	40	73	M16	-	Fig.3
BT40-SLN40-200	$54	$0	265.4	200	173	27	120	32	30	63	40	73	M16	-	Fig.4
BT40-SLN42-110	$27	$0	175.4	110	83	27	120	32	30	63	42	73	M16	-	Fig.3
BT50-SLN6-100	$43	$0	201.8	100	62	38	50	10	12	100	6	25	M6	-	Fig.5
BT50-SLN8-100	$43	$0	201.8	100	62	38	50	12	14	100	8	28	M8	-	Fig.5
BT50-SLN10-100	$43	$0	201.8	100	62	38	55	14	15	100	10	35	M10	-	Fig.5
BT50-SLN12-100	$43	$0	201.8	100	62	38	60	16	20	100	12	40	M10	-	Fig.5
BT50-SLN16-100	$43	$0	201.8	100	62	38	100	18	22	100	16	45	M10	-	Fig.5
BT50-SLN16-150	$57	$0	251.8	150	112	38	100	18	22	100	16	38	M10	45	Fig.6
BT50-SLN16-200	$65	$0	301.8	200	162	38	100	18	22	100	16	38	M10	45	Fig.6
BT50-SLN16-250	$91	$0	351.8	250	212	38	100	18	22	100	16	38	M10	45	Fig.6
BT50-SLN16-300	$108	$0	401.8	300	262	38	100	18	22	100	16	38	M10	45	Fig.6
BT50-SLN20-100	$43	$0	201.8	100	62	38	100	20	25	100	20	50	M12	-	Fig.5
BT50-SLN20-150	$57	$0	251.8	150	112	38	100	20	25	100	20	45	M12	50	Fig.6
BT50-SLN20-200	$65	$0	301.8	200	162	38	100	20	25	100	20	45	M12	50	Fig.6
BT50-SLN20-250	$91	$0	351.8	250	212	38	100	20	25	100	20	45	M12	50	Fig.6
BT50-SLN20-300	$108	$0	401.8	300	262	38	100	20	25	100	20	45	M12	50	Fig.6
BT50-SLN25-100	$43	$0	201.8	100	62	38	110	25	24	100	25	60	M12	-	Fig.5
BT50-SLN25-150	$57	$0	251.8	150	112	38	110	25	24	100	25	50	M12	55	Fig.6
BT50-SLN25-200	$65	$0	301.8	200	162	38	110	25	24	100	25	50	M12	55	Fig.6
BT50-SLN25-250	$91	$0	351.8	250	212	38	110	25	24	100	25	50	M12	55	Fig.6
BT50-SLN25-300	$108	$0	401.8	300	262	38	110	25	24	100	25	50	M12	55	Fig.6
BT50-SLN25-350	$140	$0	451.8	350	312	38	110	25	24	100	25	50	M12	55	Fig.6
BT50-SLN32-105	$46	$0	206.8	105	24	28	120	38	67	100	32	65	M16	-	Fig.7
BT50-SLN32-150	$57	$0	251.8	150	24	28	120	38	112	100	32	58	M16	63	Fig.8
BT50-SLN32-200	$65	$0	301.8	200	24	28	120	38	162	100	32	58	M16	63	Fig.8
BT50-SLN32-250	$91	$0	351.8	250	24	28	120	38	212	100	32	58	M16	63	Fig.8
BT50-SLN32-300	$108	$0	401.8	300	24	28	120	38	262	100	32	58	M16	63	Fig.8
BT50-SLN32-350	$140	$0	451.8	350	24	28	120	38	312	100	32	58	M16	63	Fig.8
BT50-SLN40-115	$54	$0	216.8	115	30	32	120	38	77	100	40	80	M20	-	Fig.7
BT50-SLN40-150	$62	$0	251.8	150	30	32	120	38	112	100	40	70	M16	75	Fig.8
BT50-SLN40-200	$71	$0	301.8	200	30	32	120	38	162	100	40	70	M16	75	Fig.8
BT50-SLN40-250	$91	$0	351.8	250	30	32	120	38	212	100	40	70	M16	75	Fig.8
BT50-SLN40-300	$122	$0	401.8	300	30	32	120	38	262	100	40	70	M16	75	Fig.8
BT50-SLN40-350	$147	$0	451.8	350	30	32	120	38	312	100	40	70	M16	75	Fig.8
BT50-SLN42-120	$57	$0	221.8	120	30	32	120	38	82	100	42	80	M20	-	Fig.7
BT50-SLN42-150	$62	$0	251.8	150	30	32	120	38	112	100	42	75	M20	80	Fig.7
BT50-SLN42-200	$71	$0	301.8	200	30	32	120	38	162	100	42	75	M20	80	Fig.7
BT50-SLN50-120	$65	$0	221.8	120	35	35	120	38	82	100	50	90	M20	-	Fig.7
BT50-SLN50-150	$82	$0	251.8	150	35	35	120	38	112	100	50	85	M20	90	Fig.7
BT50-SLN50-200	$93	$0	301.8	200	35	35	120	38	162	100	50	85	M20	90	Fig.7
BT50-SLN50.8-120	$71	$0	221.8	120	35	35	120	38	82	100	50.8	90	M20	-	Fig.7
BT50-SLN50.8-150	$88	$0	251.8	150	35	35	120	38	112	100	50.8	85	M20	90	Fig.7
BT50-SLN50.8-200	$99	$0	301.8	200	35	35	120	38	162	100	50.8	85	M20	90	Fig.7

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